A.For payment, credit card payment and carrier payment (docomo Softbank au) convenience store payment can be used.
Q.Is it possible to create multiple accounts alone?
A.Only one account per account is allowed. If multiple accounts have been created, we may suspend shipping and delete accounts.
Q.How can I register?
A.Please enter your e-mail address on the new registration screen and send. Because you will receive an email for registration, please follow the instructions and register.
Q.When will you register your address?
A.After completing member registration, please input address from 'profile edit' of My page.
Q.Can I change my e-mail address?
A.Changing the mail address is possible from 'Change mail address' on My page.
Q.How much is 1 play?
A.One play will be the point displayed on the crane table. There is a possibility that necessary points may be changed for a limited time.
Q.It does not move even if you operate it
A.If communication is not performed normally, there is a possibility that something wrong happened to your usage environment. I'm sorry to trouble you, but please close the browser once (restart the application).
Q.The order has changed while purchasing points
A.One person's holding time is one minute. If that time is exceeded it will be in turn to the other person. Thank you for purchasing points in advance.
Q.I want to return the position of the prize to its original position
A.Sorry to trouble you but contact us from the inquiry form.
Q.Points were lost before they fell
A.If the expiration date is decided, such as login bonus or free distribution point, it will be lost.
Q.E-mail address can not be registered
A.Once you register your e-mail address you can not register again. If you can not receive mail, please check the domain reception settings and allow 'email@example.com', check spam mail folder, get new address etc.
Q.The premium that I shipped has not arrived
A.In the case of prizes shipped outside fixed form, we may get time to arrive. If you do not receive it even after more than one week, we are sorry to trouble you but please contact us.
Q.Please tell me the operating environment
A.Please be sure to play in a stable communication environment.【PC browser version】Recommended browserChrome, Firefox, Mac Safari, EdgeWindows Internet Exploerer 11 or later※ It is always up to date[IOS application version]· Recommended terminalsiOS 9 or laterModel iPhone 6 or lateriPad (3rd generation or later)· Communication environment4 G LTE / Wi-Fi Recommended【Android application version】· Recommended terminalsOS Android OS 5.0 or laterRAM 2 GB or moreROM free space 200 MB or more· Communication environment4 G LTE / Wi-Fi Recommended
Q.How many passwords do I need for my membership registration?
A.The number of characters required to set the password is 6 characters or more. Capital letters and lower case letters are not restricted. If it is less than 6 characters it will result in an error, so please set it with more than 6 letters.
Q.I want you to assist
A.After continuous play more than the specified number of times defined here, we may receive assistance. In addition, we can not assist you in response to your request, so we ask for your understanding.
Q.I did not move to the acquisition screen even though I got a prize
A.In rare cases, the acquisition screen may not be displayed if the sensor that detects prize acquisition does not work. Sorry to trouble you, but please contact us from the inquiry form. The above support is limited to play within 24 hours, so please contact us as soon as possible.
Q.Can you choose a prize after winning?
A.Please note that we can not exchange after winning. The prize will be delivered to you at the time of play. (In the case of Takoyaki Catcher, it will be the displayed premium item.) The type of premium item is limited to before or during play, so please contact us from the inquiry form.
Q.How long will the prize be stored?
A.The storage period for prizes is 14 days from the date of acquisition. Please note that it will be forced to ship after 14 days.
Q.I want to resign
A.There is a [Withdrawal] menu on My Page, so please do the procedure from there. As you can not refund the remaining MPs upon withdrawal, please use the procedures in advance. Please note that you can not restore your account after withdrawal and do not register with the same email address.