A.Please enter your e-mail address on the new registration screen and click on the “Send” button. An email will be sent to you so follow the instructions on the email.
Q.How many characters do I need for my password?
A.The number of characters required to set the password is 6 characters or more. There is no restriction on capital letters and lower case letters. If it is less than 6 characters it will result in an error.
Q.I cannot register my Email address.
A.If you have ever used the e-mail address for another account, you cannot register it again for another new account. If you cannot receive the registration email, please check the domain settings and allow 'firstname.lastname@example.org', check the spam mail folder, or get a new address.
Q.I want to buy MP, what kind of payment methods are available?
A.credit cards, carriers (Docomo, SoftBank and au) and convenience store payments are available.
Q.Can a single player have multiple accounts?
A.Only one account per person is allowed. If we find out that a player has multiple accounts, we will suspend any ongoing shipping and delete all of the accounts.
Q.I want to register my address.
A.After completing membership registration, go to the “Profile" page and enter your address.
Q.I can't finish the phone number authentication.
A.If you have problems with receiving the SMS verification code, follow these steps: Make sure that your phone number has been entered correctly, with the right country code (for example, Japan is +81, the United States is +1). Check your network speed. Check if you can receive SMS texts. Request a new verification code.
Q.Can I change my e-mail address?
A.Changing the e-mail address is possible by clicking on "Change e-mail address" in Profile.
Q.How much does it cost for 1 play?
A.The cost for 1 play varies depending on the crane, and will be displayed on each crane's tab. The required points might change as a limited-time offer.
Q.What does it mean when there is a booth labeled “chance”?
A.A “Chance” label is occasionally displayed on a Ping Pong machine booth (orange ball dropping crane machine) when the prize hasn’t been won after 10 consecutive plays, so it will be easier to win the prize.
Q.The claw doesn’t move.
A.If the connection is poor, sometimes the cranes have errors. There may be a problem with your device or the network environment. Please try to restart your browser (or the app.).
Q.What are the system requirements?
A.The Minimum system requirements are as follow: 【 PC browser version 】: Chrome, Firefox, Mac Safari, Edge Windows, Internet Explorer 11;【 OS application version】: iOS 9, Model iPhone 6, iPad (3rd generation), Communication environment 4G LTE / Wi-Fi; 【Android application version】: OS Android OS 5.0, RAM 2 GB, ROM free space 200 MB, Communication environment 4G LTE / Wi-Fi; And always make sure to keep your browsers and application updated.
Q.I want to put the prize back to the default position.
A.You can always contact the staff directly via the Inquiry Form by clicking on “contact us”.
Q.Can you move the prize on an easier position?
A.We are afraid we cannot move the prize to other than the default position. We always play the crane games and confirm that the prize is able to get before making it playable. We do sometimes assist people who are struggling, but only for those who have played a certain amount of times.
Q.I lost my turn while I was purchasing the MP.
A.In case you don’t have enough MP, you can hold to your turn for 1 minute to purchase MP before it becomes the following player’s turn. Please make sure to purchase enough MP before playing.
Q.I won the prize but it doesn’t show up in the screen.
A.There are rare cases where the sensor doesn’t detect the prize. That case, please contact us within 24 hours from “Contact Us”.
Q.Can I change the prize after winning it?
A.You cannot change an prize you already won. The prize that you actually got during the play will be delivered to you (The displayed prize in case of the Ping Pong machines).
Q.For how long can a prize stay in the storage?
A.The storage limit is 14 days. The prizes will not be shipped if you do not order shipping within 14 days. If the address is not specified within 14 days all the shipping rights will be lost.
Q.For how long can I keep the MP?
A.Free Molly Points including the first time login bonus,daily login bonus, will be lost after their expiration date.
Q.I haven’t received my prize.
A.The shipping is conducted by Yu-Pack. If there prize isn’t delivered within 1 week, contact us ASAP.
Q.I want the prize to be delivered on a specific date and time.
A.This option is still not available for the moment. Please check the delivery notice in case you missed the delivery.
Q.I want to delete my account.
A.There is a “Delete My Account” option in the Profile. However, please note that after your account has been deleted, the purchased MP will be lost, the account cannot be revived, and registering an new account using the same email address will be impossible.